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Shipping

Flat Rate Shipping

Dressific.com provides international shipping on all purchases. Due to circumstances beyond our control, the below delivery times cannot be guaranteed, and should be used as a guideline only. Please note that we charge a flat shipping fee per order, depending on the location the parcel is being shipped to. Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. All available shipping options are displayed during checkout, including free shipping if your order qualifies.

Note: Although we are a 100% Australian owned business, we have fulfilment centres located strategically in both Australia and China. Due to the nature of our business, our dresses (especially ball gowns) tend to take up a lot of space so we have to be creative in terms of how we keep our costs low and still be able to deliver within a reasonable amount of time. As such, your order may be dispatched from either centre depending on the location of the item. By keeping our costs low, we pass the savings on to our customers (that's you!). Rest assured you only pay for shipping once per order, even if your order consists of item(s) that need to be dispatched from multiple locations. 

Destination Cut Off Time Delivery Time Costs
Australia Before 5pm Mon-Fri 3-10 business days AU$9.50 (FREE when you spend over AU$120)
New Zealand Before 5pm Mon-Fri 7-10 business days AU$9.50 (FREE when you spend over AU$299)
United States Before 5pm Mon-Fri 7-10 business days AU$16.90 (FREE when you spend over AU$299)
United Kingdom Before 5pm Mon-Fri 7-10 business days AU$16.90 (FREE when you spend over AU$299)
All other countries Before 5pm Mon-Fri 7-15 business days AU$16.90
Shipping may take up to 15 business days for bulky items (e.g. dresses sent in a box).
There may be delays during the holiday season, and may take up to 25-30 business days to arrive.
If you need your order urgently, please contact us at service(at)dressific.com to request for a shipping upgrade.

Free Shipping

Enjoy FREE standard shipping for all orders over AU$120 to Australia, and all orders over AU$299 to New Zealand, United States and United Kingdom. No coupon code is required. The free shipping offer will be automatically applied at checkout once your order total reaches the required amount.

Standard shipping may take 7-15 business days to arrive at your doorstep, depending on your location. There may be delays during the holiday season, and may take up to 25-35 business days to arrive. The customer is responsible for any country specific tariffs and duties added by their respective government.

When Will I Receive My Order?

All our ready stock dresses usually ships (that is, leaves our office or warehouse) within 2-7 days. As for made to measure dresses or pre-order dresses (in situations where we have run out of stock but the customer still wishes to order), it normally ships within 8-25 days after the tailoring is completed. Before placing your order, please refer to the respective product information (on the Availability section) to determine the duration as it differs across dresses.

After an order is shipped, it may take around 3-15 business days to arrive, depending on the country of the destination (please refer to the table above). Again, this delivery timeframe is only an estimate and cannot be guaranteed.

Say for example, you were to order a dress which ships within 3-7 days and your delivery address is to Australia. The earliest possible your order will arrive is within 6 business days (ships in a minimum of 3 days, with a minimum delivery time of 3 business days).

All orders are shipped via reliable shipping carriers such as Australia Post, EMS, DHL, TNT, UPS, Fedex and etc. Under normal circumstances, orders will usually arrive within the duration as specified by the shipping carrier. Occasionally, there may be delays caused by customs clearance, so please take this into consideration if you need your item(s) by a certain date. 

Urgent Orders

If you need your order urgently, please contact our Customer Service Team at service(at)dressific.com.

Please let us know the item(s) you are interested in (by providing the URL or link of the item), and the colour and size you need. In order for us to provide faster and more effective assistance, please also provide your delivery address (or at the very least, a postcode and country of destination) so that we can find you the fastest (and most economical) express courier service options. Express courier service via DHL Express or TNT will require at least 2-5 days for shipping.

Our courier service rates are not available during checkout as these fees are subject to change (due to fuel rates). Your item may also be subject to volumetric weight charges. So even though your item(s) may not be heavy, but it is bulky or takes up space, your parcel may be assessed by its volumetric weight. These charges are determined by the carriers, and is out of our control. We will send you a PayPal invoice for the courier service fees once your order has been packed and weighed to ensure you don't overpay or underpay. Please refer to a sample DHL volumetric weight calculator here.

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via Australia Post, EMS, DHL, Fedex, TNT, UPS and etc. are subject to the 'Terms and Conditions of Service' specified by the logistics companies.

After your order is dispatched from our warehouse and handed over to the shipping carrier, it is your responsibility to make sure that arrangements have been made for a successful delivery. We provide every customer with a tracking link for their package which enables you to track the status of your package. Dressific.com is not held responsible for any delivery delays as these factors are out of our control.

If your order has not arrived within the expected delivery window, please email [email protected] with your Name and Order ID and we will investigate. A formal inquiry may be lodged with the shipping carrier for further investigation. Please be advised that we have no control over how long the investigation process may take. If you are unavailable to receive the package (on vacation, for example) or refuse the package, in most cases it will be returned to us. Upon receiving returned/refused packages, we can resend the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on returned/refused packages. If you prefer, we can also refund the order less shipping costs. Please keep in mind that for international shipments, it may take 3-5 weeks (or longer if via sea mail) for returned/refused packages to be returned to our office. We will process your refund once your package has been received at our office.

Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 30% restocking fee* plus the cost of shipping and handling. When we receive the refused package back, a refund will be issued consistent with the original method of payment for the remainder of the purchase total.

 *The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, taxes, duties, customs charges, inventory shortage, and materials.

Undeliverable Addresses

Orders that have been returned to us due to an incorrect address will be handled in a timely manner by our customer service department. If Dressific.com has made the error, we will resend the shipment to the correct address at no cost to you. If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within 10 days of receiving the undelivered package back, the package will be treated as a refused package (see "Refused Packages" for more info).

While our team will make every effort to validate your shipping address prior to delivery, it is ultimately your responsibility to ensure that you have given us the correct shipping address. As such, please check your order details carefully before you place your order.  

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Fast & FREE Delivery

In stock items ship within 2-10 business days

In Stock Dresses

All our ready stock dresses (where the Availability shows as "In Stock") usually ships within 2-7 days.

Custom Made or Pre-Order Dresses

As for custom made dresses or pre-order dresses (where the Availability shows as "Pre-Order"), it normally ships within 8-25 days after the tailoring is completed.

Before placing your order, please refer to the actual product page itself (on the Availability section) to check the duration as it differs across dresses.

FREE Shipping

Enjoy FREE standard delivery to selected countries when you order above USD 199.

100% Satisfaction Guaranteed

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100% Satisfaction Guaranteed

Hassle Free Returns

Affordable Dresses

We believe in making the dress work for you - making you feel confident and glamorous - and not the other way around. As such, our dresses are made with love and care, using only high quality fabric and embellishments and still be reasonably priced.

30 Day Money Back Guarantee

At Dressific.com, your satisfaction is our top priority. If you are not happy with your order for whatever reason, feel free to return it for an exchange, a store credit or even a refund within 30 days of the ship date. So, shop with us now for the latest fashion with a peace of mind.

For more information, please refer to our Returns Policy.

Get Up to $20 OFF!

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Get Up to $20 OFF!

Share some love and save some money

Did you know that you can get up to $20 OFF on your purchase?

SHARE & GET $10 OFF YOUR ORDER

We'll reward you with a $10 discount on your order when you share any of our dresses to your Facebook or Twitter page. The discount will be automatically applied at checkout as soon as you complete the sharing.

HELP US IMPROVE & EARN UP TO $10 CASHBACK

As a token of our appreciation, we'll reward you with a $5 cashback which will be credited to your account. All you need to do is leave a review about your dress on our website and drop us an email to let us know. Once your review is approved, you'll receive your well deserved cashback.

Have a blog or website? If you'd like to take it one step further and share your review of us (or your dress) with your readers, we'll reward you with a $10 cashback! Please send us a link to your website or blogpost and once we approve it, we'll credit the cashback to your account.

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