As a dress specialty store selling both casual and special occasion dresses, at Dressific returns are handled a little differently from others. Rest assured that customer satisfaction is still our top priority. If for any reason you are not satisfied with your order, you may return it for an exchange, store credit or refund. The following conditions apply:-
To initiate a return, simply select the items you wish to return or exchange via your account's control panel (Order History > View > Order Information page (click on the green arrow next to the item you wish to return)). If you do not have an account (purchased via guest checkout), then please submit a return request using the form here.
Once we've acknowledged your return request, you will receive an email from us with further details, including the return address. You may then proceed to send the items back to us with its original tags and packaging. Please note that you will need to bear all return shipping costs. For international customers, please note that you are responsible to pay any and all fees including duties and taxes.
Dressific.com recommends that you send your items back to us with insurance (and a tracking number). That way, you are protected from the possibility of package loss or damages. Please note that we are not responsible for any packages that are delayed, lost or damaged in transit.
Returns take approximately 7 business days to be processed once received. A final inspection will be done to ensure that it is in its original condition. Please note that Dressific.com reserves the right to reject a returned item and return the item to you at your cost or impose a restocking fee if it does not satisfy any of the criteria listed above.
Please note that shipping and handling charges are not refundable. If your purchase was made with a promotional code, you will be refunded the actual amount paid less shipping charges as promotional codes carry no value. In addition, if the total order value after your return is less than the free shipping threshold, an additional AU$9.50 (or AU$16.90 for orders outside of Australia and New Zealand) will be deducted from your refund as per our shipping policy. It will take around 5-10 business days for the refund to be posted back to your account (this may vary depending on your bank).
There is a 10% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.
Dressific.com is happy to exchange your product for another size or even for another item altogether, on condition it is still available. Due to the rate at which items sell out, we do not offer online exchanges. Unfortunately, we cannot hold or reserve the exchange item(s) for you either. For exchanges, please return the item you want to exchange and then place a new order for the item/size you would like instead.
To initiate an exchange, please firstly submit a return request here for the item you would like to exchange. Under the Reason for Return, select "Exchange for a new item or size". Once we acknowledge your return request via email, you may proceed to place a new order for the item or size you would like instead. Please DO NOT skip this step, because returns (for refunds) are charged a 10% restocking fee and exchanges are not. Please take note that you will need to bear the shipping costs to have the replacement item shipped to you.
If the item you wish to exchange with is no longer available, you will be issued a store credit which will enable you to revisit our store at a later time. Please note that if the total order value after your return is less than the free shipping threshold, an additional AU$9.50 (or AU$16.90 for orders outside of Australia and New Zealand) will be deducted from your store credit as per our shipping policy.
Don't see anything you like at the moment? No worries, your store credit is valid for three years after the issue date. Store credit can only be used for purchasing merchandise, it cannot be used towards shipping costs.
To request a store credit, please firstly submit a return request here for the item you would like to return. Under the Reason for Return, select "Exchange for store credit". Just like exchanges, the 10% restocking fee is waived if you choose to receive a store credit instead of a refund. Please take note that you will need to bear the shipping costs to have the replacement item shipped to you. To use your store credit, enter the code in the box called "Coupon Code" in your Shopping Bag. Click the "Apply Code" button to see the new adjusted price once the code has been applied.
As we strive to ensure that you receive your order as quickly as possible, once an order has been placed and processed, it is not possible to change or cancel it. Order cancellations will be treated as refund requests, and will incur a 10% restocking fee.
Our usual returns policy does not apply to custom made dresses and final sale items. We are unable to accept returns for these item(s). Custom made dresses will be tailored exactly according to your measurements and/or other specific requirements including the addition of sleeves, lining or embellishments. Any errors in the customization details on your part will be your responsibility, and as such, the item cannot be returned to us for a refund or an exchange. If the custom made dresses or final sale items are faulty, we will meet our obligations under the Australian Consumer Law to provide a resolution.
If you have received a faulty or damaged item, please contact us and we will be in touch with you as soon as possible to provide a resolution.
Please note that the dress colors shown on our website may vary from the actual dress color depending on your particular computer monitor. Color differences might exist due to different computer display settings, screen resolutions and lighting. A slight color difference between the model photo and the actual dress is normal, and does not mean that the item is faulty.
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via DHL, Fedex, TNT and UPS are subject to the 'Terms and Conditions of Service' specified by the logistics companies.