FAQ

Registration
Orders
Returns and Exchanges
Shipping
Payment
Sizing
Products
Out of Stock Items / Restocks
Contacting Us


Registration
Do I have to register to place an order?
You do not have to register to shop online at Dressific.com. You can choose to check out as a guest to bypass the registration process. If you choose to register, you will be asked to provide a password to create your personal account.

Why should I register?
Registration is easy and completely free! It enables you to place your order in just a few clicks and you do not have to go through the hassle of re-entering your shipping details each time you shop. After you register, you'll have access to your very own account control panel, where you can easily track your order status and history.

We'll also keep track of the items you've already put in your shopping bag so that when you come back at a later time, you do not have to reselect the items again. However, please note that placing the items in your shopping bag to be purchased later does not guarantee item availability. Any item you place in your shopping cart are not reserved or held for you until you submit your order completely.

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Orders
Do you ship internationally?
Yes, we ship to most countries worldwide. If for some reason you do not find your country listed during checkout, please contact us at service@dressific.com and we'll try our best to arrange for a delivery for you.

How do I place an order for a custom made dress?
To place an order for a custom made dress, simply go to the product page itself and select "Custom Made" from the Size drop down list options. You will then need to provide your bust, waist, hips and hollow to hem measurements in inches accordingly. Please refer to the Size Chart if you need help on taking your measurements. Once done, you may then place your order as you normally would.

I didn't receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at service@dressific.com so that we can verify your order was placed and resend you an email confirmation.

How do I check my order status?
Once your order is shipped, you will receive an email notification which will include your tracking number. Your orders are shipped via shipping carriers such as Australia Post, EMS, DHL, Fedex, TNT, UPS and etc., so you will be able to track your package easily via their website.

How long does it take to ship out my order?
All our ready stock dresses usually ships within 2-10 business days. Made to measure dresses or pre-order dresses (in situations where we have run out of stock but the customer still wishes to order) will ship after approximately 8-25 days, once the tailoring is completed. Before placing your order, please refer to the actual product page itself (on the Availability section) to check the duration as it differs across dresses.

Can I change or cancel my order once it has been placed?
As we strive to ensure that you receive your order as quickly as possible, once an order is submitted, it is not possible to change or cancel it.

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Returns / Exchanges
Can I return my order?
Yes, all items except custom made dresses and final sale items can be returned. If for any reason you are not satisfied with your order, you may return it for an exchange/store credit or refund within 30 days of the ship date. However, please take note that we cannot accept products that have been worn, washed, damaged or altered. Shipping and handling charges are not refundable. Please note that you are responsible for the return shipping costs. For further information, please refer to our Returns Policy.

How do I initiate a return?
To initiate a return, simply log in to your account's control panel, under Order History. Click to view the corresponding order and select the items you wish to return or exchange. If you do not have an account (purchased via guest checkout), then please submit a return request using the form here. Once we've acknowledged your return request, you will receive an email from us with further details, including the return address. After which, you may then proceed to send the items back to us.

How do I track the status of my return or exchange?
Generally returns and exchanges take around 7 business days to be processed. We do not know whether your package has been received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return / exchange is processed, the status will be reflected on your account's control panel, under Returns and you will also receive a confirmation email.

Can I still return an item if the tags are not attached?
We request that you return the item to us in its original packaging, with the labels and tags still intact within our 30 day return policy. Please take note that we reserve the right to reject returns if we believe that the item may have been worn, washed, damaged or altered.

The refund I received is less than what I paid. Why?
There is a 10% restocking fee for all refunds. Restocking fees are deducted from your final refund amount.

Can I return the item even without the invoice?
We do not require the invoice to be attached together with the return. All you need to do is ensure that you submit a return request prior to sending the items back to us. Any returns that are sent back to us without a return request is considered unauthorized and will not be accepted.

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Shipping
Will the shipping carrier require a signature upon receipt of the package?
Yes, all express shipping carriers such as Australia Post, EMS, DHL, Fedex, TNT, UPS and etc will require a signature upon receipt in order to release the package to you. We recommend sending the package to an address where there will be a recipient during business hours or alternatively, scheduling a pickup at the shipping carrier's office.

How long does it take to receive my order?
After your order has been shipped out, it will usually take around 3-7 business days for your order to arrive at your doorstep. However, it may take a longer time due to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government in order to obtain customs clearance for the package.

Why did I have to pay additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by your respective government. Please contact your local mail and customs officials for additional information.

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Payment
What methods of payment do you accept?
Dressific accepts payments via major credit cards (such as Visa, Mastercard, Diners, JCB, American Express) and PayPal. With PayPal, you have the option of paying with your bank account, credit card or balance without sharing your financial information. For your convenience, you may view our product prices in the currency of your choice from our currency selector which is located at the top right corner of our website. However, please take note that when you place your order, all amounts will be converted to Australian Dollars (AUD) and your payment will be processed in AUD accordingly.

Is your website safe and secure?
Dressific.com is secured with a GeoTrust QuickSSL Premium Certificate so all transactions on our site are protected with up to 256-bit Secure Sockets Layer (SSL) encryption.

Do you charge sales tax?
No, we do not.

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Sizing

Do you offer made to measure services?
Yes, we do! And the best part is, we do it for free and in 20 days or less. However, please take note that our made to measure service is only available for selected designs from our formal / prom dresses and wedding dresses collections. To place a made to measure order, simply select the "Custom Made" option from the Size section and provide your measurements (e.g. bust, waist, hips and hollow to hem) accordingly. Please refer to the size chart here for a simple guide on how to measure yourself.

Why is my size is not available for purchase?
When we run out of stock in a particular size, color, or item; it will no longer be shown online.

How do I know what size I wear?
To help you decide which size may fit you better, we recommend you refer to our size chart here. Please allow a 2-3cm margin of error. If you're in between sizes, we recommend that you go one size up and have the dress tailored to your measurements for a perfect fit.

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Products
What are your products made from?
All our products are cruelty-free and made from man-made materials. We take special care and pride in selecting products that use only the finest fabrics and embellishments.
Why is the color of the dress I received different from the model photos?
Kindly note that the dress colors shown on our website may vary from the actual dress color depending on your particular computer monitor. Color differences might exist due to different computer display settings, screen resolutions and lighting. A slight color difference between the model photo and the actual dress is normal, and does not mean that the item is defective.

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Out of Stock Items / Restocks
A product I ordered is out of stock. What now?
We're sorry that your product has run out of stock. This occasionally happens particularly if the item is popular among our customers. In such cases, we will gladly refund your payment for the item. Alternatively, you may choose to swap with another item of the same price or a lesser value (the difference will be refunded accordingly). To swap with an item of a higher value, you will have to pay the difference for the item.

Will you restock an out of stock item?
We generally do not restock out of stock items. We believe in keeping our inventory fresh with the latest trends and designs. We constantly post new items on our site and you may even find something similar that you like. In such cases, we recommend that you get it before it sells out again, as our items sell out quickly.

Can I request an item to be restocked?
We are sorry that we are unable to accept any restock requests. Having said that, we may be able to accept custom made orders. Additional fees may apply. However, please kindly note that custom made dresses are not refundable or exchangeable. If you are interested, please contact us at service@dressific.com for further information.

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Contacting Us
How do I contact you?
We would love to hear from you - 7 days a week! If you would like to place an order, ask a question or request for information from Dressific.com, we recommend that you contact us via email at service(at)dressific.com or via our Contact Us page. Our trained customer service representatives will reply to your request within 24-48 business hours. Live Chat is also available from Mon - Sat (at our Contact Us page) if you need an answer to your question urgently.

Do you have physical stores?
At this time Dressific.com is an online store only. This allows us to add new merchandise quickly. If you would like to be the first to know about our special promotions and sales, we recommend you sign up for our email newsletter.

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Fast & FREE Delivery

In stock items ship within 2-10 business days

In Stock Dresses

All our ready stock dresses (where the Availability shows as "In Stock") usually ships within 2-7 days.

Custom Made or Pre-Order Dresses

As for custom made dresses or pre-order dresses (where the Availability shows as "Pre-Order"), it normally ships within 8-25 days after the tailoring is completed.

Before placing your order, please refer to the actual product page itself (on the Availability section) to check the duration as it differs across dresses.

FREE Shipping

Enjoy FREE standard delivery to selected countries when you order above USD 199.

100% Satisfaction Guaranteed

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100% Satisfaction Guaranteed

Hassle Free Returns

Affordable Dresses

We believe in making the dress work for you - making you feel confident and glamorous - and not the other way around. As such, our dresses are made with love and care, using only high quality fabric and embellishments and still be reasonably priced.

30 Day Money Back Guarantee

At Dressific.com, your satisfaction is our top priority. If you are not happy with your order for whatever reason, feel free to return it for an exchange, a store credit or even a refund within 30 days of the ship date. So, shop with us now for the latest fashion with a peace of mind.

For more information, please refer to our Returns Policy.

Get Up to $20 OFF!

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Get Up to $20 OFF!

Share some love and save some money

Did you know that you can get up to $20 OFF on your purchase?

SHARE & GET $10 OFF YOUR ORDER

We'll reward you with a $10 discount on your order when you share any of our dresses to your Facebook or Twitter page. The discount will be automatically applied at checkout as soon as you complete the sharing.

HELP US IMPROVE & EARN UP TO $10 CASHBACK

As a token of our appreciation, we'll reward you with a $5 cashback which will be credited to your account. All you need to do is leave a review about your dress on our website and drop us an email to let us know. Once your review is approved, you'll receive your well deserved cashback.

Have a blog or website? If you'd like to take it one step further and share your review of us (or your dress) with your readers, we'll reward you with a $10 cashback! Please send us a link to your website or blogpost and once we approve it, we'll credit the cashback to your account.

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