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Chinese New Year 2018 Holiday Notice

Fri Jan 19 2018

Dear customers, 

As a company that celebrates cultural diversity, we will be taking a 1 month holiday from Mon Feb 12, 2018 to Sun Mar 11, 2018. This is in conjunction with the Chinese New Year 2018 holidays. Why the long break? Well, some of our staff members live very far away from their family and loved ones and this is a once a year opportunity to return home to celebrate the new year together. Please find below our holiday and delivery schedule, and how it may (or may not) affect you. 

Holiday and Delivery Schedule

Holidays: Mon Feb 12, 2018 to Sun Mar 11, 2018

Last day for orders (for dispatch before the holidays): Mon 29 Jan, 2018 by 5pm Australia time

Orders placed on or after Tue 30 Jan, 2018 will be dispatched on/after Mon 26 Feb, 2018. We will try our best to dispatch your orders as soon as possible. However, as there are only so few of us and so many of you, there may be a slight delay as we sort out the holiday backlog of orders.

Email Support and Inquiries

Please expect a delay for all inquiries sent via email. We will still strive to get back to you as soon as possible. Live chat will be unavailable during the holidays.

Custom Orders

We advise all customers to specify an event date when you place your custom order. If we believe that we cannot deliver your order to you on time, you will be contacted promptly to discuss alternatives or upgrade to a faster shipping method. 

Returns

The returns period will be extended until Mon Mar 5, 2018. What this means is that you have until Mar 5, 2018 to post your returns back to us. Returns will only be processed on Mon Mar 12, 2018 when we return from the holidays. Please note that our usual Returns Policy here still applies, even though the returns period is extended. 

To summarise:-

1) When you receive your order, please submit your return request within 7 calendar days as usual if you wish to return any item(s) in your order.

2) We will be in touch with more details, including your RMA# and return address. You have until Mon Mar 5, 2018 to post the item(s) back to us.

3) We will process your return on Mon Mar 12, 2018 or as soon as we receive your return.

Please let us know if you have any questions via our Contact page here and we will be more than happy to assist you. We thank you in advance for your patience, support and understanding.

 

All the very best,
The team at Dressific

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In stock items ship within 2-10 business days

In Stock Dresses

All our ready stock dresses (where the Availability shows as "In Stock") usually ships within 2-7 days.

Custom Made or Pre-Order Dresses

As for custom made dresses or pre-order dresses (where the Availability shows as "Pre-Order"), it normally ships within 8-25 days after the tailoring is completed.

Before placing your order, please refer to the actual product page itself (on the Availability section) to check the duration as it differs across dresses.

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We believe in making the dress work for you - making you feel confident and glamorous - and not the other way around. As such, our dresses are made with love and care, using only high quality fabric and embellishments and still be reasonably priced.

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At Dressific.com, your satisfaction is our top priority. If you are not happy with your order for whatever reason, feel free to return it for an exchange, a store credit or even a refund within 30 days of the ship date. So, shop with us now for the latest fashion with a peace of mind.

For more information, please refer to our Returns Policy.

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As a token of our appreciation, we'll reward you with a $5 cashback which will be credited to your account. All you need to do is leave a review about your dress on our website and drop us an email to let us know. Once your review is approved, you'll receive your well deserved cashback.

Have a blog or website? If you'd like to take it one step further and share your review of us (or your dress) with your readers, we'll reward you with a $10 cashback! Please send us a link to your website or blogpost and once we approve it, we'll credit the cashback to your account.

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